Guide to Guest Services

At the Spence and Becky Wilson Baptist Children's Hospital, it's our goal for your child to have a comfortable, safe and ultimately satisfying experience during their stay. If at any time you have concerns about your treatment, please notify a member of your child's care team, their nurse manager or Administration at 901-227-7337.

You may download this patient guide.

Para ver la versión en español de esta guía para pacientes, haga clic aquí.

Healing Care with Compassion and Grace

OUR MISSION

In keeping with the three-fold ministry of Christ of healing, teaching and preaching, Baptist Memorial Health Care is committed to providing quality health care.

FAMILY-CENTERED CARE

Our key principles of patient and family-centered care are:

• You and your child are treated with dignity and respect.
• As health care providers, we will communicate and share complete and unbiased information with you and your child in ways that are clear, affirming and useful.
• We will help you and your child build on your strengths to enhance control and independence in your own health care.
• A collaborative approach involving you, your child and our providers drives our policies, program development, professional education, and the delivery of exceptional care.
• Patient care and safety are our top priorities.

Patient Engagement

To effectively maintain our high standards of care, we conduct random patient surveys. If your child is selected to participate, you will receive a survey via email with questions about your child's experience in our hospital. This is an anonymous survey conducted by a third party, and you and your child's information will not be shared with any outside agency. The information you provide helps us to improve our services, and we truly appreciate your feedback.

REPORTING CONCERNS

If you have concerns about the care you and your child receive at Baptist, please notify your child's care team or the Quality Care Line at 901-227-9888 or 1-877-BMH-TIPS.

Baptist Children's Hospital is accredited by The Joint Commission, an independent, not-for-profit organization created in 1951 that accredits more than 20,000 US health care programs and organizations. With your child as our patient, you have the right to report any unresolved safety concerns by contacting The Joint Commission at customerservice@jointcommission.org, using the “Report a Patient Safety Event” link at jointcommission.org, faxing to 630-792-5636 or writing to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181. You may also call 630-792-5800 to request an online form from The Joint Commission.

VISITORS

At this time, visitors are limited to parents or legal guardians only. Please check for updates to our visitation policy by asking the patient care assistant, a nurse or by looking for signage in our hospital. Baptist Children's Hospital is a family-friendly, controlled access environment.

Accommodations

YOUR ROOM

Your child's room assignment at Baptist Children's Hospital is based upon their admitting diagnosis and bed availability on the day of their admission.

HOSPITAL BED

Hospital beds are electronically adjustable, and the nurse will show you and your child how to work the bed properly.

ROOM TEMPERATURE

All rooms in the hospital have a thermostat in the room. Please feel free to adjust the temperature to suit you and your child's level of comfort. Please notify the nursing staff if you need assistance.

TELEPHONES

If you use a hospital phone, local calls may be made at any time from the room by dialing 9 and the number.

TELEVISION

Televisions are in each room for your convenience and entertainment. Please be considerate of other patients by keeping the volume low.

VENDING MACHINES

Vending machines with snacks and beverages are located on the ground floor across from the elevators in the lobby area. More vending machines are located on the back wall of our dining room, the Vines Café, and in the pediatric emergency waiting room. They are available 24 hours per day.

Food & Nutrition

MEALS

Baptist makes every effort to provide nutritious meals that are prepared according to your child's doctor's orders. If your child's doctor orders a special diet, your child's choices will be specified to their particular needs.

Approximate serving times to patients are:

Breakfast - 7:15 a.m. - 8:15 a.m.
Lunch - 11:30 a.m. - 12:30 p.m.
Dinner - 5:30 p.m. - 6:30 p.m.

DIETICIANS

The hospital maintains a staff of full-time registered and licensed dieticians to meet your child's dietary needs during their stay. Baptist respects multicultural preferences by providing meals on special request. Our staff dietician may be contacted at 901-227-9028, Monday through Friday. Please let your child's care team know if you or your child need assistance.

VINES CAFÉ

Vines Café offers a wide variety of foods for family, friends and staff members. Hours of operation are located by the door of the cafeteria.

Approximate hours of operation Monday-Friday are:

7:00 a.m. – 10:00 a.m.
11:00 a.m. – 2:00 p.m.
4:00 p.m. – 9:30 p.m.
10:15 p.m. – 12:00 p.m.

Safety and Security

TOBACCO-FREE CAMPUS

For you and your child's health and safety, Baptist Children's Hospital is a tobacco-free campus. Cigarettes, cigars, vaping and smokeless tobacco products are prohibited on all Baptist Memorial Health Care campuses. This policy is strictly enforced.

WEAPONS-FREE FACILITY

For you and your child's security, all weapons of any kind are prohibited on Baptist's campuses. We are a weapons-free facility. Law enforcement officers are required to check their weapons at Security (901-227-9797).

FIRE DRILLS

For you and your child's protection, the hospital conducts safety drills on a regular basis. If a drill occurs while you are here, do not become alarmed and please remain in your room. In the case of an actual emergency, remain calm and follow our staff's instructions.

VALUABLES OR LOST ITEMS

Patients are asked not to bring items of value to the hospital. If you bring a valuable item, we will ask if there is a relative or someone you trust who can take it home for you. If not, the item should be deposited in the safe in our Security office. You will be given a written receipt for all items, which must be presented when you withdraw them. The hospital does not accept responsibility for items of value unless they are deposited in the safe. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. To inquire about lost articles, call the Security office at extension 79797 on your room phone or 901-227-9797 on your cell phone.

PARKING

Baptist Children's Hospital has free parking for patients and guests. Parking is available in the covered garage across from the hospital. There is a covered walk-way on the third floor of the garage which leads to the hospital and Professional Office Building. Free parking is available 24 hours a day, seven days a week. Patients and guests are cautioned not to park in reserved spots or certain designated areas. Please take every precaution and lock your vehicle. If you should need assistance, please call the Security department at extension 79797 from your room phone or 901-227-9797 from your cell phone.

Special Services

Baptist Children's Hospital offers a variety of special services to make you and your child's stay pleasant and comfortable. These special services include:

LANGUAGE INTERPRETERS/HEARING IMPAIRED ASSISTANCE

Interpretation and translation services are available for our non-English speaking patients, and a special communication device is also available for the hearing impaired.

PASTORAL CARE SERVICES AND CHAPEL

At Baptist Children's Hospital, we care for the spiritual well-being of our patients as well as their physical and emotional needs. If you would like to speak to a minister, regardless of your denomination, please call our Pastoral Care team at 901-227-9880 from your cell phone or ask your nurse to contact them for you.

The Daisy Groner Chapel - a lovely, quiet sanctuary located off the main lobby of Baptist Women's Hospital - is always open and available to you and your family 24 hours per day, seven days a week, regardless of your religious faith. We invite you to come and meditate quietly.

FREE WI-FI

Free Wi-Fi can be accessed through any mobile device or laptop. Select BMH_guest to connect to the unsecured network. Please take this opportunity to visit websites that align with good moral character. Some sites may be blocked.

THE GIFT SHOP

The gift shop is located on the first floor of Baptist Women's Hospital, down the main hallway past Admissions. There are many inspirational and everyday gifts such as candles, books, jewelry, clothes and accessories. There is also an array of baby and children's toys and gift items. Please call 901-227-9852 for hours of operation or for more information.